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Frequently Asked Questions

 

CONTACT

How can I contact with TUSPAINTOUR.COM?

 

When you carry out your booking you will have to create an account on our website where all your data will be registered. 

 Please note that it is very important not to forget to switch on your mobile phone to contact you if there are any problems on arrival in port.

If you have any questions you can send us an email from our website to contact to info@tuspaintour.com.

 Although our tours are conducted in different languages, both emails and phone calls will be answered only in English and Spanish.

 When we get to Valencia should have our cell phone on?

 Although it seems obvious that today all of us always have online our celulars, do not forget at your cabin the mobile you've registered your account with us. It will be important and necessary if we have to communicate for any need.

 

EXCURSIONS

 In TUSPAINTOUR.COM we offer various tours that will allow you to explore Valencia and its surroundings according to your interests. On the one hand we will visit a beautiful city as Valencia, ancient and modern at the same time. Also we are going to offer various tours around Valencia and know a wonderful environment. Our guides and bus drivers will be at your disposal at all times because they are professionals who know our city.

During the tour you will have free time to go shopping.

Valencia is a city flat and without difficulty walking. So you can use clothing and comfortable shoes for your excursions. Also if you have any mobility problems and have to use a wheelchair, provided that your companions can help you, you can do the excursions with us taking the seat on the bus.

 

How do I choose the tour I want to do?

 From the home page, you must select the shipping company with which you are traveling. After selecting the cruise,you have to select the date you get to Valencia , and you will watch the tours you can book. These tours will depend on the hours of your stay in Valencia

 

INSURANCE

 TUSPAINTOUR.COM has hired Liability insurance with the company HCC EUROPE, covering all risks of excursions organized by us. Moreover, the buses also have corresponding insurance to cover any accidents that may occur during our stay in those vehicles. These buses are always new vehicles with all comforts, air conditioning and authorized to enter the passenger pickup areas in the port. Also have the corresponding authorizations for tourist trips in Valencia.

 

Will we get back to our ship on-time?

 Of course. This is one of the main strategies used by shipping companies to sell  excursions with them, but with a much higher price than ours, telling that the cruise will never sail without passengers who hire their products. Our trips are well planned for you to go back to the ship in good time and without any problems. Furthermore, our bus companies guarantee the replacement vehicle automatically in case of any breakdown.

Regardless, in case of any problems, our insurance company would assume any financial responsibility that may arise, such as accommodation and transportation to the next port of call.

 

BUSES and Guides

 Where  will be the guide and the bus waiting ?

Our guides belong to the Association of Professional Tourist Guide Valencia. They are professionals and have the guide licence to work in Valencia. They also have extensive experience as  guides in the city of Valencia and attend our groups in different languages (English, Spanish, German, Italian, etc). On arrival to the Terminal parking area of buses they will be waiting with a sign with our logo and name.

 Depending on the cruise with you are traveling, your cruise will dock at a pier or another and will be managed by the passenger terminal of Acciona or VPS. In some cases it will be necessary to take shuttle bus  from your ship to where our bus will be waiting, because is not permitted to enter all buses to some docks of Valencia. In our voucher of your booking we will give more details on your cruise terminal and particular place where our guide and bus will be waiting to start your tour. Quiet: Everything will be very simple.

 Although shipping companies always get off first the passage that do excursions with them, we recommend that you try to disembark as soon as possible so that our guide could control everyone . Our staff will wait until they have the whole group has booked. However, you must always have the phone connected if needed to contact you.

 

CHILDREN

 What are the ages to pay as a child or as an adult?

Children under three years, it means babies, pay nothing for the excursions. From the three years to 12 may have a special rate depending on the excursion. And from 12 years pay as an adult.

When the lunch is included in the tour the price of children may be the same as for adults.

 

TICKETS

Are tickets included in the price that I pay for the tour?

On the tour Deluxe 4 hours, are included entrances to the Cathedral, La Lonja and the Fallas Museum.
On the group tour to Oceanographic, the ticket is also included.
On the tour the historic center of Valencia, tickets are not included. But the group will have time to visit the Cathedral with our guide and can be purchased at the time the corresponding ticket.